What Shipping Methods Are Available?
SurgiValley Instruments offers reliable and secure worldwide shipping through trusted courier partners such as DHL, FedEx, UPS, and Pakistan Post.
For bulk and wholesale orders, we also arrange air freight or sea freight shipping solutions for faster and cost-effective delivery.
Shipping methods depend on your destination, order volume, and delivery preference.
Do You Ship Internationally?
Yes, SurgiValley Instruments ships globally.
We serve clients across the United States, Europe, the Middle East, Asia and Africa. All international orders are handled with great care and shipped through registered logistics partners.
Once your order is dispatched, you’ll receive a tracking number via email to monitor the shipment in real time.
How Long Will It Take To Get My Order?
Delivery time depends on your destination and order size.
What Payment Methods Are Accepted?
SurgiValley Instruments accepts multiple secure payment methods, including:
Visa, MasterCard, and PayPal (for international clients)
Bank Transfers and Western Union (for select regions)
Cash on Delivery (COD) available for domestic customers
All payments are processed through encrypted and verified gateways ensuring maximum financial security.
Is Buying Online Safe?
Yes. Shopping at SurgiValley Instruments is completely safe.
Our website uses SSL encryption technology to protect your personal and payment information.
All transactions are handled through secure payment systems, ensuring complete buyer protection and data confidentiality.
How do I place an Order?
To place an order, simply browse our store, select your desired products, and add them to your cart.
Proceed to checkout, enter your shipping and payment details, and confirm your order.
You will receive an order confirmation email with your invoice and tracking details once your order is processed.
How Can I Cancel Or Change My Order?
If you wish to cancel or modify your order, please contact us within 24 hours of placing it.
Once an order has entered the production or shipping stage, it can no longer be changed or canceled.
For quick support, email info@surgivalley.com with your order number and details.
Do I need an account to place an order?
No, creating an account is not mandatory — you can checkout as a guest.
However, registering an account allows you to:
Track your orders
View order history
Save your address for faster future checkouts
This makes future purchases smoother and more convenient.
How Do I Track My Order?
Once your order has shipped, you’ll receive an email containing your tracking number and a link to the official courier website.
You can use this to check the real-time delivery status of your shipment.
What Is Your Return or Refund Policy?
We accept returns only for defective, damaged, or incorrect items within 7 days of delivery.
Returned products must be unused, in original packaging, and accompanied by proof of purchase.
Custom or personalized instruments are non-returnable.
Please refer to our Refund Policy for full details.